Make a Client Smile Tip #4

Bring your clients all your left over Easter candy.  Hide it in the courier bag.  When they groan at the extra calories, just smile and say "If I have to gain weight, then I'm taking all of you down with me!"  If that doesn't get a laugh after the Easter holiday, then not much will.  You can all join Weight Watchers together next week.  Business offices are a great way to get rid of any leftover food that you don't want to keep at home.

Happy Easter everyone!

Lori

Enthusiasm...

Happy Easter everyone!  Whatever your beliefs are I hope that you had a great day surrounded by those that you love.  In my own background I am compelled to say "He is Risen!"

I got to spend the day with a good friend today.  Ok, a good, cute friend.  Ok, ok, a good, cute, single friend who asked me to help him do something.  What's the something?  Start a business.  I gladly said "OK!"

As we got so spend our afternoon together today, I realized the pure enthusiasm that he has for what he wants to do, and it dawned on me, there is no better way to be prepared for anything - whether it be learning a new craft, making a holiday dinner, or starting a business.  If you believe in yourself and are willing to put your heart and soul behind whatever you are doing, dedication and success will surely follow.

Now that's not to say that you still don't have to take the time and learn what you are doing.  There is no replacement for knowledge and a good solid business plan.  But if there's one thing that can encourage and uplift you when times get hard, there's nothing like enthusiasm.

So remember as we all start this journey, keep your heads up, a smile on your face, and leap forward knowing that we CAN do this.  Nothing will stop us because we are going to make it!

Until next time,

Thanks,
Lori

http://www.sinclairinkspot.com/
Loretta Sinclair
Author, Medical Billing, Coding and Reimbursement
How to Run Your Own Home Medical Billing Service
Annotation Press, 2007, 2008
Available in print and on Kindle

Marketing Your Medical Billing Service
Sinclair Publications, 2011
available in ebook format only
See http://www.amazon.com/, http://www.barnesandnoble.com/, or http://www.sinclairinkspot.com.market/

Medical Billing, Coding, and Reimbursement
Supplemental Workbook
Sinclair Publications
copyright 2009

A word about confidentiality...

Something came up this week that has hit really close to home with me.  That is patient confidentiality.  I cannot stress enough how important this is.  Someone that I was close to non-chalantly made a comment to me about a recent doctor visit that I'd had.  The problem was I had never told this person about the appointment.  When I asked how they knew about it, they began to back pedal and change the story.    That hurt me on a number of levels.  First, my trust in that office has now been broken.  That is probably the biggest thing for me.  I no longer know if they have my best interests at heart.  Second, it is actually a violation of federal law to divulge something.  Even anything as casual as "how did your appointment go" can get you into some serious trouble.  Now, I don't know what this person knows and what they don't know, or who else knows it.  Even though, by the world's standards, there's nothing that will make the cover of the NYT, it is personal and private to me and I would like to keep it that way.

So, please remember, above all else, if you ever see a name that you recognize, you cannot divulge anything in any way.  Don't go home and mention it to your spouse, tell your kids, blog about it, or yell it from the rooftops.  Whatever you see, stays in the office.  Or, to paraphrase the Vegas commercials:  What happens at work, stays at work.

Until next time,

Thanks,
Lori

http://www.sinclairinkspot.com/
Loretta Sinclair
Author, Medical Billing, Coding and Reimbursement
How to Run Your Own Home Medical Billing Service
Annotation Press, 2007, 2008
Available in print and on Kindle

Marketing Your Medical Billing Service
Sinclair Publications, 2011
available in ebook format only
See http://www.amazon.com/, http://www.barnesandnoble.com/, or http://www.sinclairinkspot.com.market/

Medical Billing, Coding, and Reimbursement
Supplemental Workbook
Sinclair Publications
copyright 2009

Make a Client Smile Tip #3

Today is April Fool's Day.  Tell your client a joke.  Don't get too carried away.  Careful with the off color ones.  And remember the big three no-no's in the workplace (politics, religion, and sex).  Other than that, (or uness you know your clients really well), tell them a joke that will bring a smile to their faces all day.  Believe me, they will appreciate it.

Until next time,

Thanks,
Lori